Adjusting a customer's points balance

You can manually add or remove points from a customer's balance at any time — useful for correcting an error or recognising a customer for an offline interaction.

1. Go to Bopple Back Office → Customers → Database
2. Search for the customer by name, email, or phone
3. Select the customer to open their profile
4. Click Adjust points
5. Select Add points or Remove points, enter the amount, and include a reason
6. Click Save
   
   

What's next?

• Unlocking in-store loyalty with Lightspeed
• Loyalty FAQs