Can I leave instructions or notes for my customers?

Fulfilment instructions

You can add notes that will:

• Appear on the order summary page after a customer places their order

• Be included on Catering order receipts

This is useful for reminders like:

• Running late for pickup? Collect your order anytime during trading hours.

• Someone else collecting your order? Make sure they have your order number.

You can configure this by:

• Bopple Back Office → Store settings → Fulfilment
• Select Configure next to Catering Pick-up (or Catering Delivery)
• Expand the Fulfilment instructions drawer
• Add your Notes

Announcements on the menu page

You can also use Announcements to display key information before a customer orders.

• Announcements appear on the menu page

• You can set them up as carousel or pop-ups

• Use them for things like pickup instructions, catering policies, or an “About Us” message

👉 More information can be found in this guide: Storefront Pop-up Announcements

Need help?

If Catering isn’t enabled for your store, or you need support configuring your settings, reach out to us.

Start a 💬 live chat below or 📧 email help@bopple.com and our team will help get you set up.