What happens if a customer orders after my cut-off time?

Customer experience after the cut-off time

If a customer tries to place an order after your daily cut-off time, the earliest day they can select will shift forward based on your lead time.

Example scenarios

Settings:

• Lead time: 1 day
• Cut-off time: 2:30pm

Case 1 — Order before cut-off

• Customer attempts to order: Tuesday at 2:00pm
  👉 Earliest available slot: Wednesday

Case 2 — Order after cut-off

• Customer attempts to order: Tuesday at 8:00pm
  👉 Earliest available slot: Thursday

Need help?

If Catering isn’t enabled for your store, or you need support configuring your settings, reach out to us.

Start a 💬 live chat below or 📧 email help@bopple.com and our team will help get you set up.