This article outlines why you may not have received your customers order and what to do when you don't.
⛔ Didn't receive your customers order? Check the following:
- Is your devices connection weak, lost or disconnected?
- Are other applications being used while the Orders Dashboard is operating in the background?
- Is the device locked or asleep?
So what do you do next?
- Check the inbox of the email you chose to use as the contact information in your Venue Manager
🗒️ You will have received an email with the subject Action Required: New order awaiting response
- Use the receipt to prepare the customers order
- If you are unable to access the email/receipt simply ask your customer to show you the order information on their device
📢 Your customers payment has already been processed. Do not charge them again in store.
⚡ Not receiving the order error email? Update your contact email in your Venue Manager Account.