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Orders & Payments

Orders & Payments

Managing live service, new orders and overseeing payments and refunds.

Can Bopple provide branded QR code pucks?

Live Orders

Customer orders are showing the incorrect time on the dockets. Is my timezone correct?

Change store status on the fly

Using the Bopple Orders Manager

Should I use Orders Manager if I'm using an integrated POS?

What to do if an order is not received by your point-of-sale

How do I contact a customer about their order?

How do I handle scheduled orders?

How do I temporarily close or open my venue?

Can I automatically ready and complete online orders?

Can I automatically accept online orders?

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Docket Printing

Can I print different products to different printers in my venue?

How do I set up docket printing on Orders Manager?

Why aren't my orders printing automatically?

Order History & Refunds

How do I process refunds on orders?

How do I access completed orders?

Can I process partial refunds on orders?

Payments

How do I reconcile Stripe payouts?

How do I get paid for customer orders?

How do I connect Stripe?

Why are my payouts delayed?

How long does it take to receive payments?

What do I do if my Stripe account is restricted?

Can I pass the payment processing fee onto customers?

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