---
title: Introduction to Pay Later
description: Let customers order now and pay later with cash, card or another payment flow you manage.
---

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1. [Support for Merchants](https://help.bopple.com/?hsLang=en)
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3. [Additional Ordering Settings](https://help.bopple.com/store-profile-brand?hsLang=en#additional-ordering-settings)

# Introduction to Pay Later

## Let customers order now and pay later with cash, card or another payment flow you manage.

Pay Later lets customers place an order online without paying at checkout. They pay you later – with cash, card, or using your existing account or invoicing process – and you collect and record that payment in your preferred external system. 

**🧪 Pay Later is in preview.** This new feature is available on request while we gather feedback. There is no additional cost during the preview. If we introduce fees at general availability, we’ll publish them and notify you before you’re billed.

### Good to know

- **Plan how you'll take payment.** Bopple doesn't collect payment for pay later orders. You'll need to take payment and keep track of what's owed outside Bopple, for example at your POS or through your invoicing system.
- **Square POS.** Pay Later is not supported for Square, as the Square API does not allow us to create unpaid orders on your account and still have them get sent to your POS, KDS and printers for fulfilment as needed.
- **Delivery orders.** Pay Later is only supported for self-delivery. If you're using Uber Direct or DoorDash Drive, customers must pay online during checkout.
- **Web ordering only**. Pay Later is currently not supported in Mobile Apps and Kiosk checkouts. We're considering these additions for potential future updates.
- **Available to all customers.** There's no way to hide the Pay Later option you enable on checkout for some customers. We're considering options for more targeted enablement – for specific emails, or customer groups – in a potential future update.

### Enable unpaid orders

Pay Later is in preview, and can be enabled on by request. Contact [help@bopple.com](mailto:help@bopple.com) and let us know which store you want it enabled for. Our team may ask you a couple of questions to see if your store is suitable for preview access. 

### Choose order types and customise checkout

Once you've been given access to the feature, follow the steps below to configure and customise the the experience to suit your business.

1. Go to **Fulfilment → Operations** and select a store if needed.
2. Scroll down to the **Pay Later** section
3. Use the toggles to decide which order types allow unpaid orders.
4. Select **Edit** next to the order type.
5. Pick a **Checkout label**. This is the payment option name customers see. There are several options so you can choose the one that works best.  
     - `Pay in person`
     - `Pay in-store`
     - `Pay on arrival`
     - `Pay on account`
     - `Pay on invoice`
6. Add an optional **Checkout message** (up to 150 characters) to share any additional details and instructions on how the customer will need to pay for their order.
7. Check the **Customer preview**, then select **Save**.

![](https://help.bopple.com/hs-fs/hubfs/image-png-Oct-26-2026-02-14-43-5072-AM.png?width=670&height=380&name=image-png-Oct-26-2026-02-14-43-5072-AM.png)

### What customers see at checkout

Your checkout label appears as an extra option under **Payment method**, alongside your other payment options such as Apple Pay and Pay with card. When a customer selects it, your checkout message shows directly underneath. 

![](https://help.bopple.com/hs-fs/hubfs/image-png-Oct-26-2026-02-09-45-6872-AM.png?width=670&height=423&name=image-png-Oct-26-2026-02-09-45-6872-AM.png)

### Managing unpaid orders

Pay Later orders arrive in your POS like any other order, with a **Not paid** badge next to the order number. This tells your team to take payment before or when they hand the order over. Bopple doesn't record when a pay later order is paid. Take payment through your POS or invoicing process, and reconcile it there.

ℹ️ You're responsible for processing payments, tracking the payment status on orders, and carrying out any necessary reconciliation of these payments. 

### FAQs

- **What does "preview" mean?** Pay later is new and still being refined. Features and settings may change based on feedback while it's in preview.
- **Does pay later cost anything?** No, not during the preview. We'll notify you before any pricing changes take effect.
- **How do I get access?** Pay later is turned on by request. Contact [help@bopple.com](mailto:help@bopple.com) to request access. Our team may ask you a few questions to determine if your store is suitable for preview access.
- **Which stores can use it?** Stores using Lightspeed O-Series and standalone stores. Square POS does not support this flow for orders at present.
- **How do I process and track payments?** This is completely up to you. Your online checkout will validate everything and process the order as usual without taking payment. From there, it's up to you to process the payment, track whether an order is paid, and reconcile anything as needed.
- **How do I know the order is unpaid?** When we send the order to your POS, we add a "NOT PAID" flag in the order notes, and the order will have a payment outstanding. You can also see the customer's chosen payment method when viewing the order in Bopple Back Office.
- **Can customers still pay online?** Yes. Pay later is added alongside your existing payment options, so customers can still pay online if they prefer.
- **Can I turn pay later off?** Yes. You can disable the feature for individual order types, or disable the whole feature.

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