Live Orders
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      1. Help Center for Businesses
      2. Orders, refunds and payouts
      3. Live Orders

      Change store status on the fly

      Use the orders manager to change the store status and prep times during service.

      Change store status

      Orders Manager ➞ Open/Closed [00:00] ➞ Suspend/Open Service

      This is a manual override of store operation

      Change prep time

      Orders Manager ➞ Prep Time

      • Use the plus and minus buttons to adjust prep time to the desired time
      • Select Update

      Lightspeed Troubleshooting

      Helpful links:

      Managing Online Orders with Lightspeed POS: https://support.kounta.com/hc/en-us/articles/360001920515-Managing-Online-Orders-with-Lightspeed-POS

      Manage Busy Times: https://support.kounta.com/hc/en-us/articles/4406225518095-Managing-busy-times-with-Lightspeed-Delivery

       

      Square Troubleshooting

      Helpful links:

      Get Started with Orders in Square POS: https://squareup.com/help/au/en/article/6679-orders-in-square-pos-setup-guide

      Manage Online Orders with Square: https://squareup.com/help/au/en/article/6695-manage-your-online-orders-with-square

      Managing Online Orders with Square FAQ: https://squareup.com/help/au/en/article/6703-managing-online-orders-with-square-faqs