Bopple handbook for Franchise Owners

A short handbook and series of FAQs for Franchise owners who now have access to Bopple / online ordering for their business but aren't quite sure where to start.

If you're reading through this guide, then you're likely the owner of a Franchised business who has been given access to Bopple / online ordering. If that is the case - welcome aboard, we can't wait to partner with you!

Outline below is a collection of FAQs and links to specific guides that will, hopefully, give you everything you need to hit the ground running.

Key Sections:

• Who is Bopple?
• Managing your online menu
• Managing orders
• Getting Paid
• Viewing your customer experience
• Order Feedback
• Boosting Google Ratings
• Getting Support

General information

Who is Bopple & what role do we play in your day to day operations?

Bopple is a local, online ordering platform that helps hospitality businesses streamline their operations, boost revenue, and provide seamless takeaway, delivery and dine-in experiences through branded web and mobile solutions.

What does this look like for your business?

We integrate directly into your Lightspeed POS - so all online orders (pickup, dine-in or delivery) come straight through to your POS system, fitting seamlessly into your existing workflow.

Usually orders are auto-accepted and will auto print dockets based on the Lightspeed printer settings you have configured for your side.

What does this look like for customers?

Customers can place orders either directly via your online store, by scanning QR codes on your tables (if enabled), via your branded mobile app (if applicable) and via the Bopple marketplace mobile app.

Managing your online menu

As you’re integrated, we pull your menu directly from Lightspeed which is typically set up and managed by your HQ Team. We will automatically import your menu 1 hour before you open 🙂

Product availability

When it comes to managing product availability, there are two options:

Option 1: Lightspeed Product Availability Syncing

If you are using the Product Availability feature in Lightspeed - Bopple can sync Product Availability in real time, allowing you to manage availability directly from your POS

Option 2: Managing Product Availability in Bopple Back Office

If you aren’t using Lightspeed’s Product Availability feature - you can easily manage your availability in Bopple Back Office.

Head to Back Office > Menu > Availability.

Check out our Bopple Product Availability guide here.

Order Management

Refunding an order (full & partial)

Managing refunds couldn’t be easier - you can process either full or partial refunds straight from your Lightspeed POS (handy guide here) or via Bopple back office (guide here).

Troubleshooting

If orders aren’t appearing in your POS - open your Bopple Orders Manager so that you can see and manage the orders. This will also tell you why the order wasn’t submitted to your POS.

You can download this via the app store on any device (log in with your Bopple back office username and password) - or you can access it via the Bopple Back Office.

Order History

If you’d like to view or manage your current or past Bopple orders, you can do this via your Bopple Back Office (Back Office > Orders).

Here, you can view a summary of orders for a particular time period (by default we show the last 7 days) and you can also search for specific orders by Order Number, Customer Name or Customer Email.

Getting Paid

Bopple Sales, Payouts & Reconciliation:

Bopple uses Stripe to process order payments and of course to transfer your funds to you. Here’s everything you need to know about how & when you get paid as well as how tor reconcile your payouts.

When do I get paid?

Payouts are processed daily, with a T+2day waiting period. For example, orders placed on a Monday will be paid to you on a Wednesday. You can learn more here.

How do I reconcile my payouts?

Our amazing CFO, Katie, has written a detailed guide outlining how to reconcile your Stripe payouts which you can read through here.

Viewing your store (seeing what customers see)

We highly recommend viewing your online store so that you can get a feel for what your customers will experience when they order from you.

To locate your storefront URL, head to Back Office and tap the ‘View Store’ button to the bottom left of your navigation menu:

Discounts, credits & how to use them

Using Bopple Back office you can quickly and easy create discounts (promo codes) and credit notes for customers as needed.

We have a handbook here that walks you through both how to create discount codes as well as the different ways/reasons you might want to utilize them.

 

Order Feedback

Order Feedback is a fully integrated feature in Bopple, using our platform to encourage, collect, and manage customer feedback for your business.

To view & manage real time order feedback, head to Back office > Feedback.

Learn more about Order Feedback here.

Google Rating Booster

Alongside Order Feedback - when a customer leaves positive feedback - we now prompt them to turn that awesome feedback into a Google Review.

Learn more about Google Ratings Booster here.

Getting Support

If you have any follow up questions or need support in real time, you can start a live chat with our team via help.bopple.com (look for the chat icon to the bottom right) or you can email us via help@bopple.com