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Kiosk FAQ's

Quick answers to common questions about using and managing your Bopple self-serve kiosk.

📦 How do I mark an item as out of stock on my kiosk?

You can quickly mark products as out of stock using Orders Manager or Bopple Back Office.

Using Orders Manager

Go to:

Orders Manager → ☰ Menu → Product Availability

  1. Select the menu category.
  2. Tap the product you want to update.
  3. Toggle In Stock off.
  4. If needed, enable Restock tomorrow to automatically make the product available again the following day.

Using Bopple Back Office

Go to:

Back Office → Menu → Item Availability

From here you can:

  • Switch between Products and Modifiers.
  • Search or filter for the item.
  • Update the In Stock setting.

Note: Modifier availability currently needs to be managed through Bopple Back Office, and Auto Restock is not available for modifiers.

👉 Learn more about marking products and modifiers as out of stock


🛍️ Can I control which menu categories are available for different order types

Yes. You can choose which menu categories are available depending on the order type.

For example, you might want a category available for Dine-in but not Pickup, or have certain products only available for specific ordering experiences.

To configure this:

  1. Go to Bopple Back Office → Menu →  Category Availability.
  2. Select the category you want to manage.
  3. Select Limit to specific order types.
  4. Choose the order types where you want the category to be available.

Customers will only see categories available for the order type they have selected.

👉 Learn more about restricting categories by order type

⭐️ Can my customers log in and redeem rewards on the kiosk?

If loyalty is enabled for your store, customers are able to use their loyalty rewards while ordering on the kiosk.

👉 Learn more about loyalty here

👀 Do I need to check the kiosk payment terminal for tampering?

Yes. As part of keeping payment devices secure, venues should perform periodic checks of their kiosk payment terminal.

This helps ensure the terminal has not been tampered with, damaged, or had any unauthorised device attached to it, such as a card skimming device.

We recommend regularly checking that:

  • The terminal looks the same as usual
  • There are no loose, extra, or unusual attachments
  • The card reader area has not been blocked, damaged, or modified
  • The terminal has not been swapped with another device
  • Staff know what the terminal should normally look like

If anything looks unusual, stop using the terminal and contact Bopple Support before taking more payments through the kiosk.