Kiosk FAQ's

My kiosk is lagging or running slow. What should I do?

If your kiosk is lagging or responding slowly, it is often related to the internet connection or WiFi signal strength.

Start by checking the kiosk’s connection. If the kiosk is showing a weak, fair, or limited connection, try moving it closer to the router and test again.

A few things to check:

• Make sure the kiosk is connected to a stable WiFi network.
• Check if the kiosk is showing a limited connection or weak signal.
• Move the kiosk closer to the router to see if performance improves.
• Test whether other devices on the same network are also slow.
• Restart the kiosk after checking the connection.
  
  

My kiosk is showing a black screen. What should I do?

A black screen can sometimes happen after a power outage, WiFi drop-out, or network interruption.

This usually means the kiosk has turned back on before the router or WiFi connection is fully ready. In some cases, the kiosk may keep waiting for the network connection and stay on a black screen, even after the internet comes back online.

To fix this, restart the kiosk device.

How do I reset my kiosk ?

To reset your kiosk, the steps depend on whether the kiosk is currently connected to WiFi.

If your kiosk is not connected to WiFi:

1. Tap the top-left corner twice.
2. Tap the bottom-right corner twice.
3. This will open the kiosk settings.
4. Connect the kiosk to WiFi.
5. Follow the steps in the kiosk setup guide

If your kiosk is already connected to WiFi:

1. Keep tapping the top-left corner until the kiosk PIN code screen appears.
2. Enter the kiosk PIN.
3. Follow the reset instructions from there: Setup guide

Note: The Stripe pairing code is separate from the kiosk reset process. To find the Stripe pairing code, swipe right from the left side of the terminal screen, open Settings, and locate the pairing code.

Can my customers log in and redeem rewards on the kiosk?

Not yet. Customer login and loyalty reward redemption on kiosks is an upcoming feature.

If this is something you’re interested in, you can vote for the feature request from your Bopple Back Office.

To vote for kiosk loyalty:

1. Go to Dashboard in your Back Office.
2. Select Make a suggestion from the feature request section.
3. Search for Kiosk Loyalty.
4. Open the Loyalty & Promotions on Kiosk feature request and add your vote.