--- title: Troubleshooting a network error when using Bopple Back Office or an ordering experience powered by Bopple description: Basic troubleshooting tips if you're experiencing a network error message when trying to log in to Bopple back office or when trying to verify your Bopple account. --- [Skip to content](https://help.bopple.com/network-error#main-content) [![logo-full-landscape-1024-1.png\]](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-1024-1.png?width=100&height=31&name=logo-full-landscape-1024-1.png)](https://help.bopple.com/?hsLang=en) - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) Open main navigation Close main navigation - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) - - [Visit Back Office](https://my.bopple.com/) [Visit Back Office](https://my.bopple.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support for Merchants](https://help.bopple.com/?hsLang=en) 2. [Account & Billing](https://help.bopple.com/account-billing?hsLang=en) 3. [Security](https://help.bopple.com/account-billing?hsLang=en#security) # Troubleshooting a network error when using Bopple Back Office or an ordering experience powered by Bopple ## Basic troubleshooting tips if you're experiencing a network error message when trying to use Bopple Back Office, or an online menu or ordering app powered by Bopple. ### ![](https://help.bopple.com/hs-fs/hubfs/image-png-1.png?width=670&height=484&name=image-png-1.png) ### Why is this happening? If you're seeing a 'Network Error' or 'Content unavailable' message when trying to browse an online menu, use a mobile ordering app, or login to Bopple Back Office, you may be connected to a VPN (Virtual Private Network) or your IP address may have flagged by our security system.  While Bopple does not specifically block VPN usage, our infrastructure is protected by security and firewall systems that automatically assess IP addresses for risk. This is a security measure based on risk scoring at the network level, not a ban on VPN use.  Some VPN IP ranges are frequently associated with fraud, chargebacks, scams, and other illegitimate activity. Because of this, certain VPN traffic can be flagged as high-risk and automatically blocked to protect businesses that use the platform from fraudulent transactions and unauthorised account access. ### What do I do? If you're using a VPN, **disable your VPN**, wait 5 minutes, and try again. If that doesn't work, or you're not using a VPN, try one of the following: - **Switch to different network** — swap from Wi-Fi to mobile data, or vice versa. - **Refresh your connection** – Toggle airplane mode on and off. - **Wait a little longer and retry** — blocks are temporary and can clear on their own. If the problem persists, if you're unable to disable your VPN or if you aren't using a VPN, please email [help@bopple.com](mailto:help@bopple.com) and include: - Full name - Email address - IP Address (see below) - Summary of your situation:  - Not using a VPN - Not able to disable VPN - Have already disabled VPN To locate your IP Address - head to [https://showmyip.com/](https://showmyip.com/) (please take a screenshot of this page and share it with us). ### Still need a hand? No worries! 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