Troubleshooting a network error when logging in to Bopple
Basic troubleshooting tips if you're experiencing a network error message when trying to log in to Bopple back office or when trying to verify your Bopple account.
Why is this happening?
If you're seeing a 'Network Error' when trying to verify your Bopple Account (e.g. after placing an order through Bopple) OR when trying to log in to Bopple Back Office, you may be connected to a VPN (Virtual Private Network) or your IP address has been flagged by our security system.
What do I do?
If you're using a VPN please disable your VPN on your device, wait 5 minutes, and try verifying your account again.
If the problem persists, if you're unable to disable your VPN or if you aren't using a VPN, please email help@bopple.com and include:
- Your full name
- Your email address
- Your IP Address (see below)
To locate your IP Address - head to https://showmyip.com/ (please take a screenshot of this page and share it with us).
Still need a hand?
No worries! Start a live chat with us today by tapping on the chat icon to the bottom right hand corner of this page.