Smart Upsells

What is Smart Upsells?

Smart Upsells is Bopple’s AI-driven upselling engine. It helps you increase average order value by suggesting additional items customers are most likely to add.

There are now two types of Smart Upsells:

1. Product Upsells – shown after a customer views a product

2. Cart & Checkout Upsells – suggest drinks if food is ordered, and food if drinks are ordered.

Product Upsells

💡 Works when customers select a product from your menu.

• Suggests frequently ordered add-ons (e.g. fries with a burger, or coffee with food)

• Dynamic suggestions based on customer behaviour

• No setup required — enabled by default

Cart & Checkout Upsells

💡 Works when customers review their cart or move to checkout.

• Suggests drinks when food is ordered

• Suggests food when drinks are ordered

• No setup required — enabled by default

How to get the most out of Smart Upsells

⚠️ Only products with images are eligible to be suggested

• Add high-quality images – customers order with their eyes

• Assign categories to Food and Drink groups – ensures the algorithm makes the right suggestions

• Keep product names clear – customers need to recognise suggestions instantly

Why Smart Upsells matters

🤩 Fully automated, no setup required

🤩 Drives higher spend on every order

🤩 Prompts customers to explore more of your menu

🤤 Relevant and dynamic suggestions

🤤 Visually appealing menu items

🤤 Fast, frictionless customer experience

Got questions?

Start a 💬 live chat below or 📧 email help@bopple.com.