[Stripe Upgrade] Get help activating your new payout account

🙋🏼‍♂️ I'm not sure what this is and why I need to do it

Bopple is investing in a significant upgrade to it’s payments and payouts infrastructure, powered by Stripe. If you started using Bopple before November 2024, you will need to need to activate a new payout account on our upgraded Stripe platform.

For more info, see our main Stripe Upgrade FAQs page.

🙋🏼‍♂️ I'm not sure what to do

Please take a look at our video walkthrough and step-by-step guide on activating your new payout account here. Otherwise, jump straight in to Bopple Back Office and follow the prompts to activate and verify your new payout account. 

🙋🏼‍♂️ I thought I had done this already

If we're still contacting you about activating a new payout account on our upgraded Stripe platform, you may need to: 

1. Stripe might require additional info to verify your account: Check the Payouts page for your store(s) and ensure there is no activation or verification requirements outstanding. If there are, follow the prompts to complete them. 
2. You might not have upgraded Stripe on all your stores: All stores need to be moved onto the new Stripe platform, so check the Payouts page for all of your stores if you operate several. You can activate a new account for each store, or assign the same payout account from the upgraded platform on multiple stores. 

🙋🏼‍♂️ I'm having trouble with Stripe's two-step verification codes

If you use an existing Stripe user profile (email + password) on the first page of the activation flow, Stripe will send you a code via SMS or an authenticator app to verify.

If you're not receiving the codes, please try the following options. 

1. Use Stripe's profile recovery tool: You may be able to temporarily disable two-step authentication to recover access to your profile via dashboard.stripe.com/recover.
2. Re-start the activation flow with an alternate email: As a last resort if you're unable to restore access to your existing Stripe profile, we can reset your activation form so that you can provide a different email address. Email us on help@bopple.com or start a live chat below 💬

🙋🏼‍♂️ I need to change owner or business details

No worries. If you're having trouble making a change or submitting one of the steps in the activation form, just drop us a line and we'll be able to help. When contacting us for more help, please include a screenshot of where you're stuck and a description of what you're having trouble adding, changing or submitting. Email us on help@bopple.com or start a live chat below 💬