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Understanding your Payments & Fees reports

Everything you need to get the most from your Payments & Fees reports. What each one shows, what every column means, and how it all adds up.

ℹ️ Your Payments & Fees reports focus on payments made to you through your Bopple-powered platforms, so you can see exactly how those orders turn into payouts. These reports exclude pay in-person orders which are paid extenally, and any platform fees you pass on to customers. 

Finding your reports

In Back Office, go to Analytics → Reports and open the Payments & Fees section. You'll see a number of reports included in this section.

Key terms

These terms mean the same thing in all Payments & Fees reports. All amounts include applicable taxes unless the report includes a separate column for the tax amount. 

Term What it means
Order Total

Money customers paid to you through Bopple, before deductions. Includes Store Fees you charge to customers (Delivery Fees, Weekend/Holiday Surcharges). Excludes pay in-person orders and any Platform Fee paid by the customer. On older orders, this will also include Card Surcharges you passed on to customers. 

Card Fee

Card Fee deducted from the order. 
Platform Fee

Platform Fee deducted from the order if your store absorbs it. The Platform Fee deducted here will be 0.00 if you pass it on to customers. Manage your Platform Fee behaviour in Back Office via Settings → Billing → Platform fees
Commission

Commission deducted from the order. Your commission rate is shown in Back Office via Settings → Billing → Platform fees
Delivery Partner Fee

DoorDash Drive Courier Fees deducted for deliveries. Uber Direct fees are billed to you directly through your Uber Direct account, so they will never appear as deductions here. 
Refunds

Money returned to customers from your store's takings on online orders. Excludes any Platform Fee the customer paid, which Bopple refunds itself when an order is refunded in full. Refunds on pay in-person orders are handled in store and aren't shown.
Refunded Fees

Fees returned to you when an order is refunded. Can include Card Fees, Delivery Partner Fees, and Platform Fees if you absorbed them. Commission is not refunded.
Net Amount

Order Total less deducted Card Fee, Platform Fee, Commission, Delivery Partner Fee and Refunds, plus Refunded Fees. This amount can be negative in the case of full refunds, as Commission is non-refundable. 


Which report to use

Each report shows the same details from a different angle.

Term Use it to  How it's laid out
Payments by Order

Check the fees and refunds on individual orders.

One row per order, with its order number, wallet type and the estimated arrival date of the payout it should be included in. 

Payments by Day

See your daily totals at a glance.

One row per trading day, with the same columns totalled for that day.
Payments by Month

Track your totals over time.

One row per month, with the same columns totalled for that month.
Stripe Payouts

See what's expected to arrive in your bank account, and when.

Orders grouped by estimated payout date, with totals per payout.
Fees Breakdown

Get fee and tax figures for your bookkeeping.

Each fee is shown excluding GST, with the GST on that fee in its own column. Refunds, dispute fees, DoorDash Drive courier fees and other adjustments are combined into one Refunds & Other Fees column.

Each report groups orders differently: by order, by day, by month, or by estimated payout date for payouts. Net Amount will match across reports when you compare the same orders over the same period. Fees Breakdown splits the fees and their GST into separate columns.

 

Getting to know your figures

A few things that are good to know when viewing your reports. These tips help you make sense of what you see.

  • Pay in-person orders. Pay in-person orders count towards your takings as shown in Sales reports, but customers pay for them in store, so they're not included in these reports. These reports focus only on payments processed through your Bopple-powered platforms. 
  • Platform Fees paid by customers. If you pass the Platform Fee on to customers, they pay it on top of the Order Total. That amount is never included in your takings
  • Refunded orders. On a full refund where the customer paid a Platform Fee, Bopple returns the customer's Platform Fee itself. Your Refunds column only shows money returned from your takings.
  • Payout timing. Arrival dates are estimates. Payouts can be delayed by public holidays, or if your payouts are paused due to failed subscription payments or outstanding verification and KYC requirements with Stripe.