How do I use Pass-Thru Printing?

Pass-Thru Printing (PTP) is a Lightspeed Ordering feature that streamlines and automates certain parts of online order processing in your POS. 



So how does it work?

The POS order handling experience when PTP is enabled varies depending on the order type. See the summary for each below. 


Pass-Thru Standard

Dine-in orders

  • Auto-accepted
  • Auto-printed
  • Auto-completed / closed

💡If you need to access a completed dine-in order on the POS, you can find them in your History

Pick-up orders

  • Auto-accepted
  • Auto-printed

💡You'll still need to manually mark pick-up orders as ready. This is so the customer can be notified that their order is ready for pick-up. 


Pass-Thru for Delivery 

Delivery orders

  • Auto-accepted
  • Auto-printed

💡You'll still need to manually mark delivery orders as ready. This is so the customer can be notified that their delivery has been dispatched. 

Pass-Thru for Delivery is a new feature addition and is a second setting that needs to be applied to your online store.

If you would like this to be enabled, contact us.



How do I set up Pass-Thru Printing?


1. Go to Lightpeed Back Office → Features → Pass-Thru Printing

  • Click Enable
  • Assign your preferred default register for Pass-Thru
2. Finally, you will need to request that this is enabled in your Bopple account. Speak to your Lightspeed account manager, or contact us. When making the request, please specify whether you would like PTP enabled for: 
    • Pick-up + Dine-in only
    • All order types

Lightspeed also recommend reviewing some other POS settings that will ensure your POS device remains open and online, which is required to ensure PTP works as expected. For further info see the Lightspeed guide to enabling Pass-Thru Printing



Why aren't my orders printing automatically?

The assigned pass-thru register must remain online and be open on your device to ensure orders can be automatically accepted and printed. If the register is offline or closed when an order is placed, the order will need to be manually accepted. 

For more info see Why aren't my orders printing automatically?