Why is my Kiosk payment terminal not connecting?

If your kiosk isn't communicating with the Stripe Terminal, start by checking the network connection on both devices.

Check the kiosk

Open the kiosk WiFi settings and confirm that it is connected to your venue's WiFi.

Check the Stripe Terminal

1. Swipe from left to right.
2. Tap Settings.
3. Enter 07139.
4. Open Network.
5. Confirm that the terminal is connected.

Once both devices are connected, return to the kiosk and try placing an order through to checkout.

If the terminal still isn't communicating with the kiosk, check the terminal diagnostics.

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🔍 How to check your Stripe Terminal diagnostics

Bopple Support may ask you to check your Stripe Terminal diagnostics when investigating a connection issue.

On the Stripe Terminal:

1. Swipe from left to right.
2. Tap Settings.
3. Enter code 07139.
4. Open Diagnostics.

Depending on the terminal, Diagnostics may be located under Advanced.

Scroll down and check:

• DNS Resolution
• Stripe connectivity
• Terminal events connectivity

These should show as Passed.

If Bopple Support has asked you to run this test, take a clear photo showing these results and send it to us.

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