--- title: What happens if the customer wants to cancel their Uber Direct delivery order? description: Currently, it isn't possible to cancel Uber Direct delivery jobs from the Orders Manager, but we will be adding this in the future. It can be cancelled by calling Uber Direct live support. --- [Skip to content](https://help.bopple.com/cancelling-uber-direct-order#main-content) [![logo-full-landscape-1024-1.png\]](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-1024-1.png?width=100&height=31&name=logo-full-landscape-1024-1.png)](https://help.bopple.com/?hsLang=en) - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) Open main navigation Close main navigation - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) - - [Visit Back Office](https://my.bopple.com/) [Visit Back Office](https://my.bopple.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support for Merchants](https://help.bopple.com/?hsLang=en) 2. [Integrations](https://help.bopple.com/integrations?hsLang=en) 3. [Uber Direct](https://help.bopple.com/integrations?hsLang=en#uber-direct) # What happens if the customer wants to cancel their Uber Direct delivery order? Currently, it isn't possible to cancel Uber Direct delivery jobs from the Orders Manager, but we will be adding this in the future. For now, the following process is required.  **If the order has not been accepted yet:** - Simply reject the order via the Orders Manager or integrated POS **If the order has been accepted, the job would have been created with Uber Direct:**  - Call Uber Direct live support on the number below to cancel the delivery job - Cancel the order via the Orders Manager or integrated POS (this will refund the customer) **⚡ Uber Direct Live Support** Please call between 7am to 10pm AEST (9am to 12am NZST) - **Australia** +61 1800 951 405 - **New Zealand** +64 800 453 950   - [Get started](https://help.bopple.com/get-started?hsLang=en) - [Store Profile & Brand](https://help.bopple.com/store-profile-brand?hsLang=en#main-content) - [Store Details](https://help.bopple.com/store-profile-brand?hsLang=en#store-details) - [Hours](https://help.bopple.com/store-profile-brand?hsLang=en#hours) - [Storefront Customisation](https://help.bopple.com/store-profile-brand?hsLang=en#storefront-customisation) - [QR Table Ordering Setup](https://help.bopple.com/store-profile-brand?hsLang=en#qr-table-ordering-setup) - 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