Changing business ownership? Follow the steps below to smoothly hand over your Bopple account and avoid any interruptions to payouts or access.
Heads up: The exact process can vary slightly depending on your situation. If you're unsure about anything, just reach out.
✅ Before the changeover
The current owner needs to:
- Invite new owner as Company Admin
(Company settings ➜ Users) - Email help@bopple.com with:
- The new owner CC'd
- Your planned changeover date
- Any other relevant details (i.e. new POS setup)
🔄 On the day of changeover
Bopple will:
-
Disconnect the existing Stripe account and subscription
-
Notify you once it’s time to set up the new payment details
In that email, we’ll ask the new owner to:
- Update Store details
(Store settings ➜ Profile) - Update Business info
(Store settings ➜ Profile ➜ Business info) - Update Company contact details
(Company settings ➜ Account) - Setup Stripe payouts
(Store settings ➜ Payouts) - Activate your subscription
(Store settings ➜ Billing) - Remove old users that no longer need access
(Company settings ➜ Users)
💸 If orders are placed with no Stripe account connected
If any orders are made after the old Stripe account is disconnected and before the new one is set up, those payments will be held by Bopple.
To have those funds released, please contact our support team at help@bopple.com.