What do I do if my business is changing ownership?

There are two key steps to transferring the store listing to a new owner. 

Back Office

The departing owner will need to hand over the login email and password used for my.bopple.com so that the new owner can take control of the store settings etc. When the new owner logs in for the first time they should review all store info and ensure that it is all up to date, in particular, the details found on the profile and branding page.

  • Go to Back Office
  • Select Store Settings
  • Select Profile & Branding
  • Under Login Details
  • Select Change Login Details
  • Change Login Email and/or set New Password

So that Bopple knows who to contact in the event we need to reach out.

  • Select Profile & Branding
  • Under Account Details
  • Change First Name, Last Name, Email and Phone number

Stripe for customer payments

Each store listing is linked to a Stripe account which holds the business and bank account info. Typically in these ownership transfers, both business and bank info can be changed in the Stripe account settings. However, it's best to have the new owner setup and connect a new Stripe account. The process to follow is below: 

  1. New owner creates a Stripe account at dashboard.stripe.com/register
  2. New owner confirms confirms new Stripe account by emailing help@bopple.me
  3. Bopple Support will disconnect the departing owner's Stripe account
  4. New owner must then promptly connect their Stripe account
  • Go to Back Office

  • Select Store Settings
  • Select Billing & Payouts
  • Under Stripe select Connect

‼️IMPORTANT ‼️ Funds will continue going to the connected Stripe account until the above process is complete. Bopple cannot reverse settlements, so if the above is not completed promptly any funds transfers will need to be discussed and arranged directly between the departing and new owners. Any funds captured while there is no Stripe account connected to the Bopple store listing cannot be forwarded. Please ensure the above process is completed in full promptly at the time the business changes hands.