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Transferring account ownership

Changing business ownership? Follow the steps below to smoothly hand over your Bopple account and avoid any interruptions to payouts or access.

Heads up: The exact process can vary slightly depending on your situation. If you're unsure about anything, just reach out.

👉 Before changeover

The current owner needs to:

  1. Invite new owner (Settings ➜ Users)
    1. As a Company Admin for single stores
    2. As a Store Manager for franchises
  2. Email help@bopple.com with:
    1. The new owner CC'd
    2. Your planned changeover date
    3. Any other relevant details (i.e. new POS setup)

The new owner will need to:

  1. Complete Uber Direct onboarding form (if applicable)
  2. Follow instructions provided via email

🔄 On the day of changeover

Jump onto live chat at help.bopple.com, and Bopple will:

  • Disconnect the existing Stripe account

  • Downgrade subscription

  • Migrate Uber Direct account (if in-use)

After that, the new owner can do the following:

  1. Setup Stripe payouts (Settings ➜ Payouts)
  2. Activate your subscription (Settings ➜ Billing)
  3. Update Store details (Settings ➜ Profile)
  4. Update Business info (Settings ➜ Store Profile ➜ Business Info)
  5. Update Company contact details (Settings ➜ Account)
  6. Remove old users that no longer need access (Settings ➜ Users)

💸 If orders are placed with no Stripe account connected

If any orders are made after the old Stripe account is disconnected and before the new one is set up, those payments will be held by Bopple.

To have those funds released, please contact our support team at help@bopple.com.