---
title: Setting up Weekend, Public Holiday and service charges.
description: If needed, surcharges can be used to cover additional operational costs on weekends, public holidays and more.
---

[Skip to content](https://help.bopple.com/charging-surcharges-service-fees#main-content)

<https://help.bopple.com/kb-tickets/new?hsLang=en>

[![logo-full-landscape-1024-1.png\]](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-1024-1.png?width=100&height=31&name=logo-full-landscape-1024-1.png)](https://help.bopple.com/?hsLang=en)

- [Blog](https://blog.bopple.com/)
- [Contact Us](https://help.bopple.com/kb-tickets/new)

Open main navigation

Close main navigation

- [Blog](https://blog.bopple.com/)
- [Contact Us](https://help.bopple.com/kb-tickets/new)
- <https://help.bopple.com/kb-tickets/new>
- [Visit Back Office](https://my.bopple.com/)

[Visit Back Office](https://my.bopple.com/)

 How can we help you today?

- There are no suggestions because the search field is empty.

1. [Support for Merchants](https://help.bopple.com/?hsLang=en)
2. [Store Profile & Brand](https://help.bopple.com/store-profile-brand?hsLang=en)
3. [Additional Ordering Settings](https://help.bopple.com/store-profile-brand?hsLang=en#additional-ordering-settings)

# Setting up Weekend, Public Holiday and service charges.

## Add a surcharge for Weekends and Public holidays, or a specific service charge to your ordering platforms. Here's how to set them up in Back Office and keep your pricing clear for your customers.

*This article is general information, not legal advice. You're responsible for making sure your charges comply with the laws where you trade.*

Surcharges and service charges help you cover the genuine costs of trading at certain times or offering certain services, such as higher staff costs on public holidays or large groups for table service. Both apply to every consumer on the order types you choose, however they pay.

Your brand, your menus, your prices.

Some days cost more to trade: public holiday penalty rates, weekend staffing and table service all add up. Weekend, public holiday and service charges let you cover those costs on your terms, clearly and fairly, so your customers know exactly what they're paying before they place the order to you.

### Three rules for every charge

Wherever you trade, these three rules keep your charges fair, clear and compliant:

1. **Cover a genuine cost.** Each charge should cover a real cost of trading, such as public holiday staffing or table service.
2. **Apply it to everyone.** Each charge should apply to every consumer on the order types you choose, however they pay.
3. **Show it before they order.** Consumers should see each charge, when it applies and how much it is, before they commit to buy.

### Choose how to set up your charges

| Your point-of-sale | Weekend and public holiday charges | Functionality support |
| --- | --- | --- |
| Lightspeed O-Series | Price Lists in Lightspeed | Scheduled and recurring, automatic |
| Square | Surcharges in Back Office | Switch on and off manually, scheduling coming soon |
| Standalone | Surcharges in Back Office | Switch on and off manually, scheduling coming soon |

 

### Using Lightspeed O-Series: Price Lists

If you use Lightspeed O-Series, Price Lists are the easiest way to manage weekend and public holiday pricing. Set them up once, and they run automatically.

**Your platforms stay in sync automatically.** When a Price List starts or ends, Lightspeed triggers a menu and pricing sync to your ordering platforms, even during service. Your menus update on their own, so your online and in-store prices always match.

#### Set up a surcharge Price List

1. In Lightspeed Back Office, go to **My site** → **Price Lists**.
2. Click **Create price list** and select **Percentage Surcharge**.
3. Choose whether it applies to all products and option sets, selected POS categories, or tagged products.
4. Enter your surcharge amount.
5. Click **Save & schedule price list**.

If Price Lists aren't switched on yet, enable them first under **Features** → **Price Lists**.

#### Schedule your Price List

Choose when your Price List runs:

- **Weekends:** select **Weekly**, then Saturday and Sunday.
- **Public holidays:** select **Multiple dates**, then add each public holiday.
- **One-off events:** select **No repeat**, with a start and finish date.

**Don't double up.** If you manage surcharges with Lightspeed Price Lists, leave Surcharges in Back Office switched off. Otherwise, your customers could be accidentally charged the price adjustment twice.

 

### Using Square or Standalone: Surcharges in Back Office

Create and manage your weekend and public holiday surcharges in Back Office.

1. Go to **Back Office** → **Store Settings** → **Surcharges** → **Surcharge Fees**.
2. Enter your surcharge as a percentage.
3. Choose which order types it applies to. It applies to all order types unless you select otherwise.
4. Click **Save**.

**Switch it off when the day ends.** Surcharges stay on until you turn them off. Scheduled and recurring surcharges are coming soon, so you'll be able to set them once and let them run.

### Service charges

Use a service charge for the cost of a specific service:

1. Go to **[Back Office](https://my.bopple.com/)** → **Store Settings** → **Surcharges** → **Service charges**.
2. Enter your service charge as a percentage.
3. Choose which order types it applies to.
4. Click **Save**.

—

### Keeping your pricing clear

**Show it wherever your prices appear.** Display each charge on your menus and signage, with when it applies and the amount. For example: "A 15% surcharge applies on public holidays."

**Apply it in-store and online.** If you charge a public holiday surcharge, apply it across every channel. A charge that only applies online, where orders are paid by card, could be treated as a card surcharge.

**Switch it off on time.** A surcharge left on every day, on every order, stops being a weekend or public holiday charge. Scheduling with Lightspeed Price Lists, or switching surcharges off promptly in Back Office, avoids this.

—

### Frequently asked questions

**Can I still charge a weekend or public holiday surcharge?**  
Yes, in Australia and New Zealand. It should cover a genuine cost, apply however consumers pay, and be clearly shown before consumers order.

**Can I schedule surcharges in advance?**  
With Lightspeed O-Series, yes. Price Lists can run weekly, on multiple dates or as one-off events. For Square and Standalone stores, scheduled and recurring surcharges are coming soon.

**What happens if a Price List changes during service?**  
Lightspeed triggers a sync automatically, so your menus and prices update across your ordering platforms without you doing anything.

**How are surcharges and service charges in Back Office calculated?**  
On the order value after any discounts are applied.

**How do my customers see additional charges if I add them?**  
Surcharges and service charges set up in Back Office appear at checkout as a separate line, included in the order total.

- [Get started](https://help.bopple.com/get-started?hsLang=en)
- [Store Profile & Brand](https://help.bopple.com/store-profile-brand?hsLang=en#main-content)

    - [Store Details](https://help.bopple.com/store-profile-brand?hsLang=en#store-details)
    - [Hours](https://help.bopple.com/store-profile-brand?hsLang=en#hours)
    - [Storefront Customisation](https://help.bopple.com/store-profile-brand?hsLang=en#storefront-customisation)
    - [QR Table Ordering Setup](https://help.bopple.com/store-profile-brand?hsLang=en#qr-table-ordering-setup)
    - [Pick-up & Delivery Setup](https://help.bopple.com/store-profile-brand?hsLang=en#pick-up-delivery-setup)
    - [Additional Ordering Settings](https://help.bopple.com/store-profile-brand?hsLang=en#additional-ordering-settings)
- [Catering](https://help.bopple.com/catering?hsLang=en#main-content)

    - [Configuration](https://help.bopple.com/catering?hsLang=en#configuration)
    - [Order Management](https://help.bopple.com/catering?hsLang=en#order-management)
    - [Customer Experience](https://help.bopple.com/catering?hsLang=en#customer-experience)
- [Website & Mobile Apps](https://help.bopple.com/website-mobile-apps?hsLang=en#main-content)

    - [Branded Mobile Apps](https://help.bopple.com/website-mobile-apps?hsLang=en#branded-mobile-apps)
- [Menu Management](https://help.bopple.com/menu-management?hsLang=en#main-content)

    - [Structuring Your Menu](https://help.bopple.com/menu-management?hsLang=en#structuring-your-menu)
    - [Advanced Menu Settings](https://help.bopple.com/menu-management?hsLang=en#advanced-menu-settings)
    - [Inventory & Stock Control](https://help.bopple.com/menu-management?hsLang=en#inventory-stock-control)
- [Orders & Integrated POS](https://help.bopple.com/orders-integrated-pos?hsLang=en#main-content)

    - [Live Orders](https://help.bopple.com/orders-integrated-pos?hsLang=en#live-orders)
    - [Docket Printing](https://help.bopple.com/orders-integrated-pos?hsLang=en#docket-printing)
    - [Order History & Refunds](https://help.bopple.com/orders-integrated-pos?hsLang=en#order-history-refunds)
    - [Payments & Payouts](https://help.bopple.com/orders-integrated-pos?hsLang=en#payments-payouts)
- [Marketing, Loyalty & Promos](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#main-content)

    - [Promoting Your Store](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#promoting-your-store)
    - [Loyalty](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#loyalty)
    - [Promos & Discounts](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#promos-discounts)
    - [Push Notifications](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#push-notifications)
    - [Email & SMS](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#email-sms)
    - [Popup Announcements](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#popup-announcements)
    - [Gift Cards](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#gift-cards)
    - [Link in Bio](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#link-in-bio)
- [Customers & CRM](https://help.bopple.com/customers-crm?hsLang=en#main-content)

    - [Customers](https://help.bopple.com/customers-crm?hsLang=en#customers)
    - [Feedback & Ratings](https://help.bopple.com/customers-crm?hsLang=en#feedback-ratings)
- [Integrations](https://help.bopple.com/integrations?hsLang=en#main-content)

    - [Lightspeed Kounta POS](https://help.bopple.com/integrations?hsLang=en#lightspeed-kounta-pos)
    - [Square POS](https://help.bopple.com/integrations?hsLang=en#square-pos)
    - [Uber Direct](https://help.bopple.com/integrations?hsLang=en#uber-direct)
    - [DoorDash Drive](https://help.bopple.com/integrations?hsLang=en#doordash-drive)
    - [Marsello Loyalty & Marketing](https://help.bopple.com/integrations?hsLang=en#marsello-loyalty-marketing)
    - [Wrapped Gift Cards](https://help.bopple.com/integrations?hsLang=en#wrapped-gift-cards)
    - [Meta Pixel (Facebook)](https://help.bopple.com/integrations?hsLang=en#meta-pixel-facebook)
    - [Google Analytics](https://help.bopple.com/integrations?hsLang=en#google-analytics)
- [Payouts & Financials](https://help.bopple.com/payouts-financials?hsLang=en#main-content)

    - [Payout Basics](https://help.bopple.com/payouts-financials?hsLang=en#payout-basics)
    - [Payouts](https://help.bopple.com/payouts-financials?hsLang=en#payouts)
    - [Managing Your Payout Account](https://help.bopple.com/payouts-financials?hsLang=en#managing-your-payout-account)
    - [Chargebacks & Disputes](https://help.bopple.com/payouts-financials?hsLang=en#chargebacks-disputes)
- [Account & Billing](https://help.bopple.com/account-billing?hsLang=en#main-content)

    - [Staff access](https://help.bopple.com/account-billing?hsLang=en#staff-access)
    - [Account management](https://help.bopple.com/account-billing?hsLang=en#account-management)
    - [Billing](https://help.bopple.com/account-billing?hsLang=en#billing)
    - [Security](https://help.bopple.com/account-billing?hsLang=en#security)
- [Troubleshooting](https://help.bopple.com/troubleshooting?hsLang=en#main-content)

    - [Store Status Issues](https://help.bopple.com/troubleshooting?hsLang=en#store-status-issues)
    - [Menu Issues](https://help.bopple.com/troubleshooting?hsLang=en#menu-issues)
    - [Order & Payment Issues](https://help.bopple.com/troubleshooting?hsLang=en#order-payment-issues)
    - [Docket Printing Issues](https://help.bopple.com/troubleshooting?hsLang=en#docket-printing-issues)
    - [Other Issues](https://help.bopple.com/troubleshooting?hsLang=en#other-issues)
    - [Kiosk Troubleshooting Guides](https://help.bopple.com/troubleshooting?hsLang=en#kiosk-troubleshooting-guides)
- [Updates & Roadmap](https://help.bopple.com/updates-roadmap?hsLang=en)
- [Self-serve Kiosks](https://help.bopple.com/self-serve-kiosks?hsLang=en)
- [Analytics](https://help.bopple.com/analytics?hsLang=en)
- [Platform fees](https://help.bopple.com/platform-fees?hsLang=en)

[![logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM.png?width=100&height=31&name=logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM.png "logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM")](https://bopple.com)

Simplifying commerce for hospitality.

Copyright © 2026, Bopple