A quick guide for fixing the "Something went wrong, error 500" error message when connecting your Lightspeed integration.
If you're seeing a "Hmm... something went wrong" error message with the Error code: 500 when trying to connect your Lightspeed integration in Bopple Back Office, you're in the right place!
🤔 Why is this happening?
This error usually only occurs if the Lightspeed account you're using to connect the integration is not an Admin User of your Lightspeed back office:
🔨 How do I fix it?
To confirm whether you have admin access, you'll need to jump into your Lightspeed Back office and from there:
- 👤 Tap People (left menu)
- ⚙️ Click the settings cog next to your profile/user account
- 👇 Scroll partway down to the Admin Section
Here you will see a "Is this user an admin" toggle (as pictured above) - if this is not set to 'Yes' you will need to ask a Company Admin / the team who manages your Lightspeed account to grant your account with admin access.
Once resolved, you'll be able to connect your Lightspeed integration via Bopple Back Office!
💬 Still having issues?
Start a live chat with us by tapping on the chat icon to the bottom-right of this page, or send us an email to help@bopple.com and we can take a look for you!