Loyalty FAQs

Program setup

Customer experience

Integrations

Orders, Refunds & Calculations

Loyalty lets your customers earn points when they order and redeem those points for reward discounts. It’s a simple, points-based system designed to encourage repeat orders — with no ongoing management required.

⭐️ Program setup

How many points do customers earn?

Customers earn 10 points for every $1 they spend.

When can customers redeem rewards? 

Customers unlock rewards as they reach points milestones:

• 500 points ($50 spend) ➞ $5 off reward unlocked
• 1,000 points ($100 spend) ➞ $10 off reward unlocked
• 2,000 points ($200 spend) ➞ $20 off reward unlocked
• 5,000 points ($500 spend) ➞ $50 off reward unlocked
  
  

Can I change how many points customers earn and the rewards on offer?

Yes — you can customise your points rate and reward structure. Customising your loyalty program →

Can I import points from another loyalty system?

Yes — if you're moving from an existing program, we can import your customers' points balances so they pick up right where they left off. Get in touch.

Do points expire?

No — points don't expire. Customers can build up their balance over time.

Can I restrict earning of points to certain categories?

Not at this stage. Points are earned across all items in an order.

Can rewards be linked to specific products?

Not directly — rewards apply to the order total. However, you can match a reward's value to the price of a product and name it accordingly — for example, $5.50 off (Free Coffee). This gives customers a clear goal while keeping the reward flexible.

⭐️ Customer Experience

Do customers need an account to earn points?

Yes — customers need a Bopple account with a verified email address to earn and track points.

Where can customers see their points and rewards?

Customers can view their points balance and available rewards on their loyalty page, or at checkout when placing an order.

Can customers track progress toward rewards?

Yes — points balance and progress update in real time, so customers always know how close they are to their next reward.

Will customers be notified when they unlock a reward?

Once a reward is unlocked, it'll be waiting for them on their loyalty page and at checkout — ready to apply whenever they're ready to use it.

Can I adjust a customer's points balance?

Yes — you can manually add or remove points from a customer's balance at any time. Learn how to adjust a customer's points balance →

🧾 Integrations

Does it work in my point-of-sale?

Yes — Loyalty integrates with Lightspeed POS. We also support Square Loyalty for Square POS users. Learn more about Square Loyalty →

Do you support a barcode scanner?

Yes — barcode scanning is supported with Lightspeed O-Series (Kounta). That said, we recommend using Check-in instead. Customers check in via the Bopple app, receive a 2-digit code, and staff link them to the order instantly — no card or scanner required. Points are awarded automatically and the order is saved to the customer's app history. Learn more about Check-in →

Can customers earn points for orders placed via the POS?

Yes — points are awarded automatically on orders paid through Bopple via Check-in. If you'd like customers to earn points on cash or eftpos payments made through the POS, get in touch →

Can customers redeem rewards at the POS?

Yes — this feature is currently available in beta. Unlocking in-store loyalty with Lightspeed →

💰Orders, Refunds & Calculations

Can customers use multiple rewards in one order?

No — only one reward can be used per order.
This keeps the experience simple and prevents large stacked discounts in a single transaction.

Do customers earn points on discounted orders?

Yes — points are calculated on the amount the customer pays, rounded down to the nearest dollar.

What happens if an order is rejected?

Points are awarded when an order is placed, and reversed if the order is rejected.

What happens if an order is refunded?

Full refunds will reverse the customer's points. Partial refunds have no impact on points. You can adjust the customer's points balance manually if needed.