--- title: Loyalty FAQs description: Answers to all the common questions you might have regarding launching and managing your loyalty program. --- [Skip to content](https://help.bopple.com/loyalty-faqs#main-content) [![logo-full-landscape-1024-1.png\]](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-1024-1.png?width=100&height=31&name=logo-full-landscape-1024-1.png)](https://help.bopple.com/?hsLang=en) - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) Open main navigation Close main navigation - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) - - [Visit Back Office](https://my.bopple.com/) [Visit Back Office](https://my.bopple.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support for Merchants](https://help.bopple.com/?hsLang=en) 2. [Marketing, Loyalty & Promos](https://help.bopple.com/marketing-loyalty-promos?hsLang=en) 3. [Loyalty](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#loyalty) # Loyalty FAQs ## Answers to common questions about launching and managing your own loyalty program powered by Bopple. [Program setup](https://help.bopple.com/loyalty-faqs#PointsRewardsFAQ) [Customer experience](https://help.bopple.com/loyalty-faqs#CustomerExperienceFAQ) [Integrations](https://help.bopple.com/loyalty-faqs#IntegrationsFAQ) [Orders, Refunds & Calculations](https://help.bopple.com/loyalty-faqs#OrderRefundsFAQ) Loyalty lets your customers earn points when they order and redeem those points for reward discounts. It’s a simple, points-based system designed to encourage repeat orders — with no ongoing management required. ### ⭐️ Program setup #### How many points do customers earn? Customers earn 10 points for every $1 they spend. #### When can customers redeem rewards? Customers unlock rewards as they reach points milestones: - 500 points ($50 spend) ➞ **$5 off** reward unlocked - 1,000 points ($100 spend) ➞ **$10 off** reward unlocked - 2,000 points ($200 spend) ➞ **$20 off** reward unlocked - 5,000 points ($500 spend) ➞ **$50 off** reward unlocked 💡 The default reward structure returns 10% of whatever a customer has spent — delivering real value without heavily impacting your margins. #### Can I change how many points customers earn and the rewards on offer? Yes — you can customise your points rate and reward structure. [Customising your loyalty program →](https://help.bopple.com/customising-your-loyalty-program?hsLang=en) #### Can I import points from another loyalty system? Yes — if you're moving from an existing program, we can import your customers' points balances so they pick up right where they left off. [Get in touch.](https://help.bopple.com/loyalty-faqs#get-help) #### Do points expire? No — points don't expire. Customers can build up their balance over time. #### Can I restrict earning of points to certain categories? Not at this stage. Points are earned across all items in an order. #### Can rewards be linked to specific products? Not directly — rewards apply to the order total. However, you can match a reward's value to the price of a product and name it accordingly — for example, ***$5.50 off (Free Coffee).*** This gives customers a clear goal while keeping the reward flexible. ### ⭐️ Customer Experience #### Do customers need an account to earn points? Yes — customers need a Bopple account with a verified email address to earn and track points. #### Where can customers see their points and rewards? Customers can view their points balance and available rewards on their loyalty page, or at checkout when placing an order. ![Screenshot 2026-04-15 at 4.40.56 pm](https://help.bopple.com/hs-fs/hubfs/Screenshot%202026-04-15%20at%204.40.56%20pm.png?width=520&height=506&name=Screenshot%202026-04-15%20at%204.40.56%20pm.png) #### **Can customers track progress toward rewards?** Yes — points balance and progress update in real time, so customers always know how close they are to their next reward. #### **Will customers be notified when they unlock a reward?** Once a reward is unlocked, it'll be waiting for them on their loyalty page and at checkout — ready to apply whenever they're ready to use it. #### **Can I adjust a customer's points balance?** Yes — you can manually add or remove points from a customer's balance at any time. [Learn how to adjust a customer's points balance →](https://help.bopple.com/adjusting-customer-point-balance?hsLang=en) ### 🧾 Integrations #### Does it work in my point-of-sale? Yes — Loyalty integrates with Lightspeed POS. We also support Square Loyalty for Square POS users. [Learn more about Square Loyalty →](https://squareup.com/au/en/software/loyalty) #### **Do you support a barcode scanner?** Yes — barcode scanning is supported with Lightspeed O-Series (Kounta). That said, we recommend using Check-in instead. Customers check in via the Bopple app, receive a 2-digit code, and staff link them to the order instantly — no card or scanner required. Points are awarded automatically and the order is saved to the customer's app history. [Learn more about Check-in →](https://help.bopple.com/in-store-loyalty-rewards?hsLang=en) ![Checkin pay](https://frill-prod.s3.us-west-2.amazonaws.com/354413/002aaf5b-25f8-4602-b78a-dbf8a1fef028.png?width=7680&height=4320) #### Can customers earn points for orders placed via the POS? Yes — points are awarded automatically on orders paid through Bopple via Check-in. If you'd like customers to earn points on cash or eftpos payments made through the POS, [get in touch →](https://help.bopple.com/loyalty-faqs#get-help) #### **Can customers redeem rewards at the POS?** Yes — this feature is currently available in beta. [Unlocking in-store loyalty with Lightspeed →](https://help.bopple.com/in-store-loyalty-rewards?hsLang=en) ### 💰Orders, Refunds & Calculations #### **Can customers use multiple rewards in one order?** No — only one reward can be used per order. This keeps the experience simple and prevents large stacked discounts in a single transaction. #### **Do customers earn points on discounted orders?** Yes — points are calculated on the amount the customer pays, rounded down to the nearest dollar. #### **What happens if an order is rejected?** Points are awarded when an order is placed, and reversed if the order is rejected. #### **What happens if an order is refunded?** Full refunds will reverse the customer's points. Partial refunds have no impact on points. You can [adjust the customer's points balance manually](https://help.bopple.com/adjusting-customer-point-balance?hsLang=en) if needed. 💬 **Need help?** Start a live chat below or email us at [help@bopple.com](mailto:help@bopple.com) - [Get started](https://help.bopple.com/get-started?hsLang=en) - [Store Profile & Brand](https://help.bopple.com/store-profile-brand?hsLang=en#main-content) - [Store Details](https://help.bopple.com/store-profile-brand?hsLang=en#store-details) - [Hours](https://help.bopple.com/store-profile-brand?hsLang=en#hours) - [Storefront Customisation](https://help.bopple.com/store-profile-brand?hsLang=en#storefront-customisation) - [QR Table Ordering Setup](https://help.bopple.com/store-profile-brand?hsLang=en#qr-table-ordering-setup) - [Pick-up & Delivery Setup](https://help.bopple.com/store-profile-brand?hsLang=en#pick-up-delivery-setup) - [Additional Ordering Settings](https://help.bopple.com/store-profile-brand?hsLang=en#additional-ordering-settings) - 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