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My menu changes aren't appearing in Bopple (Square)

Did you make some changes to your menu in your Square POS (e.g. adding or removing a product) but they aren't coming through to Bopple?

If you recently made some changes to your menu in your Square POS (e.g. adding or removing a product) but they aren't coming through to Bopple, you're in the right place!

Step 1: Re-import your menu

The first thing to try is to run the Bopple importer via your Bopple back office:

  • Head to Back Office > Menu > Products
  • Click Import (along the top right)

Import Menu - Square

Step 2: Check that the products are set to show-online

If re-importing your menu didn't do the trick, in most cases the reason you won't see a change coming through from Square to Bopple is because the product/item has not been manually set to 'show online' via your Square back office.

To do this:

  • Head to https://app.squareup.com/
  • Click View Dashboard next to the relevant site
  • Click into Item Library (via the menu to the left)
  • Click into the Product/Item that's missing
  • Scroll down to the Custom Attributes section
  • Toggle Bopple Show Online on
  • Click Save (along the top right)

Square show online

If you've tried both Steps 1 and 2 and your menu changes still aren't showing in Bopple, please start a live chat with us or send an email to help@bopple.com and we'll help you troubleshoot!