--- title: What happens if the customer wants to cancel their DoorDash Drive delivery order? description: Currently, it isn't possible to cancel DoorDash delivery jobs from the Orders Manager, but we will be adding this in the future. It can be cancelled by calling DoorDash Drive live support. --- [Skip to content](https://help.bopple.com/what-happens-if-the-customer-wants-to-cancel-their-doordash-drive-delivery-order#main-content) [![logo-full-landscape-1024-1.png\]](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-1024-1.png?width=100&height=31&name=logo-full-landscape-1024-1.png)](https://help.bopple.com/?hsLang=en) - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) Open main navigation Close main navigation - [Blog](https://blog.bopple.com/) - [Contact Us](https://help.bopple.com/kb-tickets/new) - - [Visit Back Office](https://my.bopple.com/) [Visit Back Office](https://my.bopple.com/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Support for Merchants](https://help.bopple.com/?hsLang=en) 2. [Integrations](https://help.bopple.com/integrations?hsLang=en) 3. [DoorDash Drive](https://help.bopple.com/integrations?hsLang=en#doordash-drive) # What happens if the customer wants to cancel their DoorDash Drive delivery order? Currently, it isn't possible to cancel DoorDash delivery jobs from the Orders Manager, but we will be adding this in the future. For now, the following process is required.  **If the order has not been accepted yet:** - Simply reject the order via the Orders Manager or integrated POS **If the order has been accepted, the job would have been created with DoorDash:**  - Call DoorDash live support on 1800 958 316 to have them cancel the delivery job - Cancel the order via the Orders Manager or integrated POS (this will refund the customer) - [Get Started on Bopple](https://help.bopple.com/get-started-on-bopple?hsLang=en) - [Store Info & Customisation](https://help.bopple.com/store-info-customisation?hsLang=en#main-content) - [Store Details](https://help.bopple.com/store-info-customisation?hsLang=en#store-details) - [Hours](https://help.bopple.com/store-info-customisation?hsLang=en#hours) - [Storefront Customisation](https://help.bopple.com/store-info-customisation?hsLang=en#storefront-customisation) - [QR Table Ordering Setup](https://help.bopple.com/store-info-customisation?hsLang=en#qr-table-ordering-setup) - [Pick-up & Delivery Setup](https://help.bopple.com/store-info-customisation?hsLang=en#pick-up-delivery-setup) - [Additional Ordering Settings](https://help.bopple.com/store-info-customisation?hsLang=en#additional-ordering-settings) - [Catering](https://help.bopple.com/catering?hsLang=en#main-content) - [Configuration](https://help.bopple.com/catering?hsLang=en#configuration) - [Order Management](https://help.bopple.com/catering?hsLang=en#order-management) - [Customer Experience](https://help.bopple.com/catering?hsLang=en#customer-experience) - [Website & Mobile Apps](https://help.bopple.com/website-mobile-apps?hsLang=en#main-content) - [Branded Mobile Apps](https://help.bopple.com/website-mobile-apps?hsLang=en#branded-mobile-apps) - [Menu Management](https://help.bopple.com/menu-management?hsLang=en#main-content) - [Structuring Your Menu](https://help.bopple.com/menu-management?hsLang=en#structuring-your-menu) - [Advanced Menu Settings](https://help.bopple.com/menu-management?hsLang=en#advanced-menu-settings) - [Inventory & Stock Control](https://help.bopple.com/menu-management?hsLang=en#inventory-stock-control) - [Online Orders](https://help.bopple.com/online-orders?hsLang=en#main-content) - [Live Orders](https://help.bopple.com/online-orders?hsLang=en#live-orders) - [Docket Printing](https://help.bopple.com/online-orders?hsLang=en#docket-printing) - [Order History & Refunds](https://help.bopple.com/online-orders?hsLang=en#order-history-refunds) - [Payments & Payouts](https://help.bopple.com/online-orders?hsLang=en#payments-payouts) - [Marketing, Loyalty & Promos](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#main-content) - [Promoting Your Store](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#promoting-your-store) - [Loyalty](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#loyalty) - [Promos & Discounts](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#promos-discounts) - [Push Notifications](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#push-notifications) - [Email & SMS](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#email-sms) - [Popup Announcements](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#popup-announcements) - [Gift Cards](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#gift-cards) - [Link in Bio](https://help.bopple.com/marketing-loyalty-promos?hsLang=en#link-in-bio) - [Customers & CRM](https://help.bopple.com/customers-crm?hsLang=en#main-content) - [Customers](https://help.bopple.com/customers-crm?hsLang=en#customers) - [Feedback & Ratings](https://help.bopple.com/customers-crm?hsLang=en#feedback-ratings) - [Integrations](https://help.bopple.com/integrations?hsLang=en#main-content) - [Lightspeed Kounta POS](https://help.bopple.com/integrations?hsLang=en#lightspeed-kounta-pos) - [Square POS](https://help.bopple.com/integrations?hsLang=en#square-pos) - [Uber Direct](https://help.bopple.com/integrations?hsLang=en#uber-direct) - [DoorDash Drive](https://help.bopple.com/integrations?hsLang=en#doordash-drive) - [Marsello Loyalty & Marketing](https://help.bopple.com/integrations?hsLang=en#marsello-loyalty-marketing) - [Wrapped Gift Cards](https://help.bopple.com/integrations?hsLang=en#wrapped-gift-cards) - [Meta Pixel (Facebook)](https://help.bopple.com/integrations?hsLang=en#meta-pixel-facebook) - [Google Analytics](https://help.bopple.com/integrations?hsLang=en#google-analytics) - [Payouts & Financials](https://help.bopple.com/payouts-financials?hsLang=en#main-content) - [Payout Basics](https://help.bopple.com/payouts-financials?hsLang=en#payout-basics) - [Payouts](https://help.bopple.com/payouts-financials?hsLang=en#payouts) - [Managing Your Payout Account](https://help.bopple.com/payouts-financials?hsLang=en#managing-your-payout-account) - [Chargebacks & Disputes](https://help.bopple.com/payouts-financials?hsLang=en#chargebacks-disputes) - [Account & Billing](https://help.bopple.com/account-billing?hsLang=en#main-content) - [Staff access](https://help.bopple.com/account-billing?hsLang=en#staff-access) - [Account management](https://help.bopple.com/account-billing?hsLang=en#account-management) - [Billing](https://help.bopple.com/account-billing?hsLang=en#billing) - [Security](https://help.bopple.com/account-billing?hsLang=en#security) - [Troubleshooting](https://help.bopple.com/troubleshooting?hsLang=en#main-content) - [Store Status Issues](https://help.bopple.com/troubleshooting?hsLang=en#store-status-issues) - [Menu Issues](https://help.bopple.com/troubleshooting?hsLang=en#menu-issues) - [Order & Payment Issues](https://help.bopple.com/troubleshooting?hsLang=en#order-payment-issues) - [Docket Printing Issues](https://help.bopple.com/troubleshooting?hsLang=en#docket-printing-issues) - [Other Issues](https://help.bopple.com/troubleshooting?hsLang=en#other-issues) - [Kiosk Troubleshooting Guides](https://help.bopple.com/troubleshooting?hsLang=en#kiosk-troubleshooting-guides) - [Updates](https://help.bopple.com/updates?hsLang=en) - [Self-serve Kiosks](https://help.bopple.com/self-serve-kiosks?hsLang=en) - [Analytics](https://help.bopple.com/analytics?hsLang=en) [![logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM](https://help.bopple.com/hs-fs/hubfs/logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM.png?width=100&height=31&name=logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM.png "logo-full-landscape-blue-1024-Apr-16-2023-10-37-47-5974-PM")](https://bopple.com) Simplifying commerce for hospitality. Copyright © 2026, Bopple