If a customer contacts you, Bopple Orders Manager gives you instant access to all the info you need to provide and receive assistance with delivery orders.

➜ Monitor delivery orders

➜ Check live status of delivery orders

➜ Check real-time driver ETA

➜ Contact Uber delivery drivers directly

➜ Contact Uber Direct support (details below)

Merchant support

Here's a an overview of who you and your team can contact for support with deliveries.

Refunds on Uber Direct delivery orders

Step 1 ➜ You escalate issues to Uber Direct

Any issues with delivery that result in wastage, orders being remade for re-delivery, or the need to refund or compensate a customer must be escalated to Uber within 72 hours of the delivery creation.
Bopple cannot report issues for you or action refunds on delivery orders.

Step 2 ➜ You refund your customer

Uber does not refund your customer directly (they have nothing to do with the payment processing on the order).
You need to action refunds on your customer orders, using Bopple Orders Manager or your integrated point-of-sale (Lightspeed Kounta and Square both support refunds of online orders via the point-of-sale)

Step 3 ➜ Uber refunds you

Any refunds offered to you by Uber will be processed to the billing information in your Uber Direct Dashboard account.
This will effectively mean you are reimbursed for any customer refunds you already processed as a result of delivery issues.