---
title: Using the Uber Direct Dashboard
description: All you need to know about using the Uber Direct Dashboard to manage deliveries, billing and more.
---

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1. [Support for Merchants](https://help.bopple.com/?hsLang=en)
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3. [Uber Direct](https://help.bopple.com/integrations?hsLang=en#uber-direct)

# Using the Uber Direct Dashboard

## Viewing deliveries, managing billing and controlling user access in your Uber Direct Dashboard

**Shortcuts**

[Access the Dashboard](https://help.bopple.com/uber-direct-dashboard#access)

[Manage Deliveries](https://help.bopple.com/uber-direct-dashboard#deliveries)

[Manage Billing](https://help.bopple.com/uber-direct-dashboard#billing)

[Manage Users](https://help.bopple.com/uber-direct-dashboard#users)

![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-33-26-61-AM.png)

### Access the Dashboard

- Go to **➜** **[direct.uber.com](http://direct.uber.com)**
- Sign-in with the credentials you used during onboarding

To use Uber Direct with Bopple you do not need to create an account. You will be invited to your account as part of onboarding with the teams from Bopple and Uber Direct. If you have not been onboarded yet, [register interest here](https://help.bopple.com/uber-direct?hsLang=en). 

### ![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-33-26-61-AM.png)

### Manage deliveries

All delivery info will be shown in your Bopple Orders Manager, however, you can also access some additional details in the Uber Direct Dashboard. 

![](https://help.bopple.com/hubfs/image-png-Jun-23-2023-12-29-59-2360-AM.png)

#### View delivery details

1. Navigate to the **Home** tab
2. Use the search and filter options available to locate an order
3. Click an order to view more details

#### Get support for a delivery

1. Navigate to the **Home** tab
2. Use the search and filter options available to locate an order
3. Click an order to view more details
4. Click **Request support**
5. You will be prompted to send an email to Uber Direct support

For more info, see **[Get help with your Uber Direct deliveries](https://help.bopple.com/get-help-with-uber-direct-deliveries?hsLang=en)**

#### Create a delivery

**⚠️ You should not need to create deliveries in the Uber Direct Dashboard** 

When using Uber Direct with Bopple, deliveries will be created in Uber via the integration. Once an order is accepted, it is created as a deliver in Uber. 

However, if you ever need to create a delivery under special circumstances you can do so in the **Deliveries** tab for "Today". You will be billed for any additional deliveries you create this way. 

### ![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-33-26-61-AM.png)

### Manage billing

When using Uber Direct, you pay Uber directly for all delivery fees. You can view and manage your billing details in the Uber Direct Dashboard. Only **Admins** can manage billing. 

![](https://help.bopple.com/hubfs/image-png-Jun-22-2023-10-28-17-8826-PM.png)

**Billing** in the Uber Direct Dashboard is specific to each organisation. If you have multiple organisations, you can switch between them using the option in the top right corner of the Billing page. 

#### Add payment methods

*Only admins can add/manage payment methods.* 

1. Navigate to the **Billing** tab
2. Select the desired organisation in the top right corner
3. Click **+ Add card**
4. Add credit card or debit card details
5. Click on **Add Card** to add your payment method.
6. The new card should appear under **Payment method**

#### **Delete payment methods**

*Only admins can add/manage payment methods. You can only delete payment method if you have two or more saved. Your account requires a payment method ad all times.* 

1. Navigate to the **Billing** tab
2. Select the desired organisation in the top right corner
3. Click on the three vertical dots to the right of the payment method you would like to delete. Click **Delete**
4. The "Delete Payment Method?" pop up will appear. Click **Delete**
5. The payment method should no longer appear

#### Set default payment method

1. Navigate to the **Billing** tab
2. Click on the three vertical dots to the right of the payment method you would like to set as default. Click **Set as Default**
3. The “Set as Default” pop up will appear. Click **Confirm**
4. Your payment method of choice should now be the default payment method.

#### View billing info

1. Navigate to the **Billing** tab
2. The billing information available includes:
   
     - Billing frequency - how often you are billed
     - Statements - where you can manage statement recipients, download invoices and billing details reports
     - Past payments - where you can view your payment history
     - Payment method - where you can manage payment details

### ![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-33-26-61-AM.png)

### Manage users

You can add additional users to your organisation in Uber Direct if needed. Only **Admins** can manage users. 

![](https://help.bopple.com/hubfs/image-png-Jun-22-2023-11-33-43-1128-PM.png)

**Users** in the Uber Direct Dashboard are specific to each organisation. If you have multiple organisations, you can switch between them using the option in the top right corner of the Users page. 

#### Inviting users

*Only admins can invite users.* 

1. Navigate to the **Users** tab
2. Select the desired organisation in the top right corner
3. Click **+ Invite**
4. The "Add a user" box will appear. Please enter the first name, last name, email address, and choose the role of the user (Employee or Admin). Phone number is optional and we do not recommend entering one
5. Click **Save** to add the new user
6. The new user will appear with a “Pending” indication beside their name

#### Accepting invites

1. Go to your inbox and find the email invite from Uber
2. Click **Join**
3. Enter the email address that the invitation was sent to and click **Continue**
4. A prompt will appear asking you to enter a 4-digit code. Check your inbox for an email with the 4-digit code. If the email doesn’t appear in your inbox, check your junk folder.
5. Enter the 4-digit code and click **Next**
6. And once you have completed the sign in process, you will have access to your Uber Direct account

#### Editing users

1. Navigate to the **Users** tab
2. Select the desired organisation in the top right corner
3. Click the three vertical dots on the far right beside the user you want to edit.
4. Click **Edit**
5. An “Edit user” box will appear. Make any changes to the user including, first name, last name, and user type (Employee or Admin). Please note, email address is unchangeable. To change an email address of an existing user you will need to create a new user.

#### Deleting users

1. Navigate to the **Users** tab
2. Select the desired organisation in the top right corner
3. Click **Delete**
4. A “Delete user” box will appear. Click **Delete**
5. The user will no longer exist. The user will not appear in the “Users” tab and will no longer have access to your account.

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