The Bopple integration with Square POS supports refunding via the point-of-sale. When you refund an order via the POS, this will notify the Bopple platform and the customer's order will be refunded.
You can optionally refund orders in Bopple Orders Manager if preferred. For more info on how to refund orders in Bopple, see How do I refund orders?
Integrated refunding
The Bopple integration with Square POS supports refunding via the point-of-sale. When you refund an order via the POS, this will notify Bopple and the customer's order will be refunded.
⚠️ All POS refunds will refund the customer via Bopple. Be careful not to action duplicate refunds as refunds cannot be undone or re-claimed.
If you are doing multiple partial refunds for an individual order, then these should be conducted in either Square or Bopple, not a combination of both.
⚠️ Refunds when Smart Batching is enabled (Group Orders)
Your point-of-sale will only have the batched group order. If you refund an order prefixed with "Group" this will refund all customer orders in the group.
To refund an individual customer or specific item (partial refund) from within a group order you will need to do so in Bopple. See How do I refund orders?
How to refund an online order in the POS
- Open your Square POS
- Click Orders in the bottom bar to open the orders view
- In the left-side menu, click Completed to see your completed orders
- Use the search tool to find the order that you wish to refund
- Click the order to open the detail view
- Click the View transaction details button
- Click the Issue refund button
- Select the items you wish to refund, or enter an amount
- Click Next and Refund to confirm the refund
Steps 2 - 4 might be slightly different depending whether you are using Square or Square for Restaurants.