Refunding orders

You can easily process your own customer refunds through Bopple. Perfect for those situations when a customer order doesn't go quite right.

Refunds via Bopple Back Office

Back Office has full refund capabilities, including partial refunds. 

1. Go to Back Office ➞ Orders
2. Find the order you need to refund and open the detail view
3. Tap Issue refund in the action menu at the bottom of the order
4. Enter the preferred refund amount (full or partial) and select a reason
5. Confirm the refund

Refund via Bopple Orders Manager

Orders Manager can be used to process full refunds. 

1. Open the Orders Manager app on your phone or tablet
2. Open the menu by tapping the menu button in the top right corner
3. Tap Completed orders and open the order you need to refund
4. Tap I have an issue with this order then tap Refund order
5. Confirm the refund

?

Refund via POS

Lightspeed: You can process full refunds in the POS and this will update Bopple and refund the customer. You cannot process partial refunds via the POS – the Lightspeed platform does not send these requests to Bopple so the customer is not refunded. 

Square: You can process full and partial refunds in the POS or Square Dashboard and this will update Bopple and refund the customer.