When and how do I receive my customers payments?

This article will show you how and when you receive payouts.

Bopple's payment processing partner is Stripe. Stripe is certified to the highest industry standards (PCI DSS Level 1 compliant), and handles billions in online payments each year. As part of your venue setup, you will need to connect a Stripe account in order to receive payments from customers.

🗒️ At the end of each day, funds for orders made via Bopple or your branded application will be settled to your Stripe account, less the payment rate/fees shown on the Billing page on my.bopple.com (these rates are applied per transaction/order). 

Payout schedule 

📢 Your first payout via Stripe can take up to 7 days from the time of payment. More information here.

🗒️ When a payment is first received in your Stripe account, it is initially reflected as a pending balance. This balance becomes available according to your payout schedule. By default, Stripe automatically processes payouts of your available account balance to your nominated bank account based on your payout schedule.

Venues in Australia will be on Stripe's 2 day rolling payout schedule, outlined below. 

Day of Order (*UTC) Day of Payout
Tuesday Thursday
Wednesday Friday
Thursday Monday
Friday Tuesday
Saturday / Sunday / Monday Wednesday

 

🗒️ Stripe groups customer payments and processes your payouts according to the UTC timezone. Australian Eastern Standard Time is generally 10hrs ahead of UTC, so some orders may be grouped and paid out +/- 1 day from the day the order was made in local time. Bopple provides a report in the admin console which takes this into account to help you understand your payments.