In November 2024, we're upgrading to the latest and most powerful Stripe platform. In this article we cover all you need to know about activating your new payout account.
Quick links
💁♂️ General info
What is happening and what do I need to do?
Bopple is investing in a significant upgrade to it’s payments and payouts infrastructure, powered by Stripe. If you started using Bopple before November 2024, you will need to need to activate a new payout account on our upgraded Stripe platform.
Why is this happening?
Bopple has been serving hospitality businesses since 2019. We have maintained and improved our integration with Stripe over the years, however we’re now investing in a more significant upgrade which will:
- Pave the way for new features like partial refunds, faster payouts and more
- Unlock the latest improvements in security and fraud prevention from Stripe
- Simplify the way you manage payments and payouts in Bopple
What will this cost?
This is a completely free upgrade with no changes to fees.
Did you know you can pass Stripe processing costs on as a 'Card Fee' on customer orders. Learn more ➜ Add a card fee to online orders
Can I just keep using the Stripe account I’ve always used?
To ensure you can access all the latest improvements and features, you will need to activate and verify a payout account on our new, upgraded Stripe platform.
Activating is quick and simple:
- Use your existing Stripe login to activate a new account.
- Activation form is pre-populated with business info from your old account.
- Easily use your new account on multiple stores if preferred.
Will I still get paid into my bank account?
Absolutely. You'll be able to confirm your preferred bank account during activation.
Will this change how quickly I receive payouts?
This upgrade paves the way for faster payout speeds (time from payment to payout), so stay tuned. For now, you'll continue to receive daily payouts of your available balance in Stripe. Businesses in Australia will continue with Stripe's 2 day payout speed, which now also applies to businesses in New Zealand (previously 4 days). For other regions, see ➜ Stripe Support: Payout speeds by country
What happens if I do not activate a new payout account by the due date?
All payouts through the legacy Stripe platform will be paused on November 30, 2024. If you have not completed the update by this date, your store will still be able to process payments but you won't receive payouts until you activate a new payout account.
✅ Activate a new payout account
How do I activate my new payout account?
To get started, sign-in to Bopple Back Office and navigate to your store. You will see prompts guiding you to complete this via Store settings ➜ Payouts
For a detailed guide, see ➜ Activating your new payout account
What email address should I use on the first step of activation?
Simply use your preferred email address, even if you have used it as the login for an existing Stripe account. Stripe will guide you to authenticate in the next step of the activation flow. If you need help using your existing login during activation, we've provided some info further down this page.
Do I need to enter all my business details?
I run multiple stores. Do I need to do this on every store?
Each store needs to be moved to the upgraded Stripe platform. Once you activate a new payout account on a store, you can assign that payout account on other stores if you are happy to have payouts going to the same bank account. Alternatively, activate a new payout account for each store and you'll receive separate payouts.
For more info on multi-store setup, see ➜ Payout accounts for multi-store operators
How soon will my new payout account be used?
For most stores, your new payout account will be used as soon as you complete activation and verification. Some stores may continue using the legacy account for payouts for a short time - this will be communicated during activation.
Can I still access my old Stripe account?
You can always access the Stripe accounts you previously used for Bopple by signing in to Stripe directly at dashboard.stripe.com with the correct login details.
🔑 Stripe authentication info
Can I use my existing Stripe login when activating my new account?
Absolutely. When you click Activate in Bopple Back Office, you'll be asked to provide your preferred email in the first screen of the activation flow. If you already use this email for an existing Stripe login, you'll next be asked to provide your password and verify by SMS or authenticator code. Follow the prompts to do this, and your new account will be linked with any other accounts you access with that email.
Stripe is asking me for a password. Why?
During activation, you provided an email address that is already used as a Stripe login (for another Stripe account). Stripe needs you to provide your password so that your new account can be linked with your existing login. If you need to reset your Stripe password, go to ➜ dashboard.stripe.com/reset
I'm not receiving SMS verification codes. What do I do?
If you no longer have access to the phone number on your Stripe profile, or if you're having another issue, you can temporarily disable two-step authentication to recover your account via dashboard.stripe.com/recover (only account owners can do this)
Stripe is asking me for a code from an authenticator app. Why?
You're using an existing Stripe profile with two-factor authentication via an authenticator app has been set up previously (Stripe encourages this as it is more secure). You will need to enter the code from your authenticator to continue. See below if you're having trouble with your authenticator code.
I can't get an authenticator code, or the code isn't working. What do I do?
In your authenticator app, make sure you are getting a code for Stripe (not another platform). If you're still having trouble and you are the account owner, you can temporarily disable two-step authentication to recover your account via dashboard.stripe.com/recover
What if I need more help using my existing Stripe login?
Stripe has provided more info here ➜ Stripe support: Trouble signing in