---
title: Why aren't orders printing from my POS?
description: If orders aren't printing from your POS, you may be experiencing a network or configuration issue. Follow these steps to resolve the problem.
---

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2. [Troubleshooting](https://help.bopple.com/troubleshooting?hsLang=en)
3. [Docket Printing Issues](https://help.bopple.com/troubleshooting?hsLang=en#docket-printing-issues)

# Why aren't orders printing from my POS?

## If orders aren't printing from your POS, you may be experiencing a network or configuration issue. Follow these steps to resolve the problem.

### **Orders Manager**

Bopple Orders Manager will give you instant information on what might be causing your pass-thru printing to fail. The solution will vary depending on what you see in Orders Manager. 

**Download for iOS and Android, or use the web browser.**

- **iPad + iPhone** ➞ Download from the [App Store](http://apps.apple.com/au/app/orders-dashboard-by-bopple/id1177826676)
- **Android tablets and phones** ➞ Download from the [Google Play](http://play.google.com/store/apps/details?id=me.boppl.venue&hl=en_AU&gl=US)
- **Open on web browser**  ➞ [my.bopple.com/orders](https://my.bopple.com/orders)

#### ![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-47-42-91-AM.png) **Order has a POS error**

**👉** Go to**[Managing orders with POS errors](https://help.bopple.com/resolving-pos-errors?hsLang=en)**

Orders with POS errors could not be received by your POS platform ("in the cloud") due to an error or outage in the POS system. These orders will not print. 

![](https://help.bopple.com/hs-fs/hubfs/image-png-Mar-18-2023-06-27-58-4737-AM.png?width=398&height=207&name=image-png-Mar-18-2023-06-27-58-4737-AM.png)

#### ![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-47-42-91-AM.png) **Order has a Pass-Thru failure**

\[Lightspeed Kounta only\]

**👉** Go to**[Resolving POS offline issues](https://help.bopple.com/resolving-pos-offline-issues?hsLang=en)**

These orders were successfully received by your POS platform ("in the cloud"), but pass-thru printing failed as your pass-thru register was offline or unavailable when the order was placed. Once your register is online, you will need to manually accept these orders to print them. 

![](https://help.bopple.com/hs-fs/hubfs/image-png-Mar-18-2023-06-31-04-3789-AM.png?width=405&height=210&name=image-png-Mar-18-2023-06-31-04-3789-AM.png)

You can check which registers are online through your Lightspeed Back Office \> My Site \> [Devices](https://my.kounta.com/site/registers) page.

![](https://help.bopple.com/hs-fs/hubfs/Screenshot%202025-05-12%20at%201-53-34%E2%80%AFpm-png.png?width=688&height=504&name=Screenshot%202025-05-12%20at%201-53-34%E2%80%AFpm-png.png)

If a device is showing as offline when it shouldn't be, then you may need to trigger a manual sync on the POS: Menu \> Sync POS.

#### ![](https://help.bopple.com/hs-fs/hubfs/Lightspeed%20POS%20-%20Sync%20Device-gif.gif?width=688&height=558&name=Lightspeed%20POS%20-%20Sync%20Device-gif.gif)![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-47-42-91-AM.png) Order doesn't have any error or warning

These orders were successfully created in your POS platform ("in the cloud"), and your normal POS printing should have worked. If it did not, review the steps below.

![](https://help.bopple.com/hs-fs/hubfs/image-png-Mar-18-2023-06-33-41-2375-AM.png?width=410&height=183&name=image-png-Mar-18-2023-06-33-41-2375-AM.png)

**1. Is Pass-Thru Printing properly enabled?**

If you are wanting to auto-accept and print orders, this Lightspeed feature needs to be enabled in both Lightspeed and in Bopple. 

👉 See [Get started with Lightspeed Pass-Thru Printing](https://help.bopple.com/using-pass-thru-printing?hsLang=en)

**2. Is your physical printer setup properly?**

- Printer is turned on and has paper
- Printer door is properly closed
- Printer is connected however it usually is

**3. Is your "Production Printing" setup properly?**

This Lightspeed feature allows you to control printing behaviour based on the product/category, and also the order type of the order. If some products aren't printing, you may need to review your printer settings in Lightspeed. For further assistance with your Lightspeed Production Printing setup, see the Lightspeed Help Centre

👉 Go to [Lightspeed Help Centre - Production Printing aka "Kitchen Printing"](https://support.kounta.com/hc/en-us/search?utf8=%E2%9C%93&query=production+printing)

👉 Go to [Lightspeed Help Centre - Print by Order Type](https://support.kounta.com/hc/en-us/articles/201234170-Setting-up-Production-Printing-aka-Kitchen-Printing-)

![](https://help.bopple.com/hubfs/image-png-Sep-27-2022-01-47-42-91-AM.png)

**Still need help with your POS printers?**

Bopple does not control your POS printers. Seek further assistance from your POS provider.

**Lightspeed Kounta POS**

**👉** [Troubleshoot Lightspeed printing](https://support.kounta.com/hc/en-us/articles/5086423217423-Troubleshooting-printer-setup)

**👉** [Contact Lightspeed support](https://support.kounta.com/hc/en-us) 

**Square POS**

👉 [Troubleshoot Square printing](https://squareup.com/help/au/en/article/5515-printer-troubleshooting)

**👉** [Contact Square support](https://app.squareup.com/help/au/en/contact?panel=FAB456B04971&skip_unit_select=true) 

### ![](https://help.bopple.com/hubfs/image-png-Sep-26-2022-11-56-48-01-PM.png)

**Bopple does not communicate directly with your register or printer**

- Bopple creates orders in your POS platform, "in the cloud"
- Bopple is not involved in getting the order from the POS platform down to your POS register or printers. This final step is solely dependent on:  
    - Your internet connection and networking on-site
    - Your device that is being used for the POS and it's settings
    - Your POS app and your POS provider's tech

![](https://help.bopple.com/hubfs/image-png-Sep-26-2022-10-38-45-36-PM.png)

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