Using the Bopple Orders Manager

Orders Manager is your powerful sidekick for managing live service, from orders, to prep times to product availability and more.

Video walkthrough

Learn all the basics of the Orders Manager in this 3min video. 

Open or Install the Orders Manager

You can use Bopple Orders Manager on any device. 

• iPads and iPhones ➞ App Store
• Android tablets and phones ➞ Google Play
• Desktop or mobile browser ➞ my.bopple.com/orders (or via Shortcuts in Back Office) 

In the mobile app, you need to use your store login. If you're a company admin, open the Orders Manager from any of your stores in Back Office via Shortcuts ➞ Orders Manager

Managing orders

All businesses can manage their orders in the Orders Manager. Status changes on orders in the OM will update the order in the Bopple system, and on the customer-facing order summary screen. 

If you're using an integrated point-of-sale, we recommend that you always have the Orders Manager accessable in case of any situations where your POS fails to receive online orders. You can always use the OM to manage orders, but it won't change the status of orders in your POS. 

Accepting new orders

• New orders will notify with a sound and a flashing screen
• Mark the order as Accepted, optionally adjusting the order prep time
• If you're not able to fulfil the order, you can mark the order as Rejected and refund it

Progressing orders

• Pick-up orders can be marked as Ready, which will notify the customer
• In-House delivery orders can be marked as Dispatched, which will notify the customer
• Third-Party delivery orders can be marked as Ready for driver
• Dine-in orders can be marked as Served

Closing orders

• Pick-up orders can be marked as Collected
• In-House Delivery orders can be marked as Delivered

Other features of Orders Manager

• Quickly adjust your prep time using the prep indicator in the top bar (if you use Lightspeed, you need to manage your prep time in Lightspeed)
• Temporarily close service using the status indicator in the top bar
• Customise order alert notifications you receive via menu ☰ ➞ Settings
• Get help with order issues by tapping I have an issue with this order 
• See real-time third-party driver statuses and arrival times ➞ more info
• View and refund closed orders via menu ☰ ➞ Closed orders
• Manage item stock availability quickly via menu ☰ ➞ Product availability 
• Use a bluetooth printer for order dockets ➞ more info