Using "Orders Manager" by Bopple to view, accept and ready prepaid orders.

Orders Manager is your source of truth, even if you point-of-sale goes down, you'll stay online and able to view, accept and process prepaid online orders.

A short video explainer

Learn all the basics of the Orders Manager in this 3min video. 

Download the free "Orders Manager" app, or open on web.

Free to download for iOS and Android, but you can also login on any web browser.

• iPad + iPhone ➞ Download from the App Store
• Android tablets and phones ➞ Download from the Google Play
• Open on web browser  ➞ my.bopple.com/orders

Use your store login to access Orders Manager.

If you're a company-level user, you can log into Back Office and open "Orders Manager" from the bottom left, "Shortcuts" link on each store account.

How do I process or manage these prepaid orders?

All businesses can manage their orders in the Orders Manager. Status changes on orders in the Orders Manager (OM) will update the order in the Bopple system, and on the customer-facing order summary screen. 

If you're using an integrated point-of-sale, we recommend that you always have the Orders Manager accessable in case of any situations where your POS fails to receive online orders.

You can use the OM to accept and process orders. Please note that Orders Manager doesn't speak to any integrated point-of-sale experiences, i.e if you refund an order in Orders Manager, it won't show as refunded in Square or Lightspeed.

Accepting new orders

• New orders alert will sound, and the screen will flash.
• Mark the order as Accepted, optionally adjusting the order prep time
• If you don't want to make the order, you can hit Rejected and it will refund.

Progressing orders

• Pick-up orders can be marked as Ready, which will notify the customer
• In-House delivery orders can be marked as Dispatched, which will notify the customer
• Third-Party delivery orders can be marked as Ready for driver
• Dine-in orders can be marked as Served

Closing orders

• Pick-up orders can be marked as Collected
• In-House Delivery orders can be marked as Delivered

Other features of Orders Manager

• Quickly adjust your prep time using the prep indicator in the top bar (if you use Lightspeed, you need to manage your prep time in Lightspeed)
• Temporarily close service using the status indicator in the top bar
• Customise order alert notifications you receive via menu ☰ ➞ Settings
• Get help with order issues by tapping I have an issue with this order 
• See real-time third-party driver statuses and arrival times ➞ more info
• View and refund closed orders via menu ☰ ➞ Closed orders
• Manage item stock availability quickly via menu ☰ ➞ Product availability 
• Use a bluetooth printer for order dockets ➞ more info