Help Center for Businesses

Integrations

Lightspeed Kounta POS

Bopple x Lightspeed Kounta Integration Overview

Integration overview between Bopple and Lightspeed Kounta - how does it work? How frequently does data sync? What is supported?

How does the integration between Bopple and Lightspeed work?

Bopple will import your menu from Lightspeed
Bopple customer app creates the order in the Bopple platform
Bopple platform creates the order in your POS platform
Your POS platform transmits the order to your POS device

Bopple does not communicate directly with your POS device

Your POS provider's technology, and your on-site network, are responsible for orders being transmitted from the POS platform to your POS device.

How do I get notified about new orders?

Orders will show in the Orders section of your Lightspeed POS.

If Pass Thru Printing is enabled (auto-accept), a docket will print automatically and the order will appear on your Bump Screen.

If Pass Thru Printing is disabled (manual accept), the POS will make a noise every 30 seconds until a staff member accepts or rejects the order.

You can also see orders in the Bopple Orders Manager. It is recommended to install Bopple Orders Manager on your device (phone/tablet/iPad) as a backup incase there is an integration error.

What do I need to do when I receive an order?

Firstly you'll need to accept the order by pressing Accept, then Send to print the docket.

This will let the customer know their order has been confirmed, and roughly when it will be ready for pickup.

Auto Accept ✨ Enable auto-accept by following instructions here

After you have accepted the order, you'll need to mark it as Ready once it has been prepared.

This will notify the customer their order is ready for pickup (or on route for delivery orders) through a text message or push notification.

After the order is marked as Ready, depending on your Lightspeed settings, the order will:

Auto-complete immediately
Auto-complete after a set timer (i.e. 15 minutes)
Require manual completion

If your order requires manual completion, this can be done on the Orders ➜ Online orders section in your POS.

See more information on Lightspeed's guide, including how to change when online orders are completed; managing online orders with Lightspeed.

Auto Ready & Complete ✨ Want to automatically mark orders as Ready and Complete?

Ask our team to enable auto complete! You can find out more information here. Start a 💬 live chat below or 📧 email us on help@bopple.com

Does my store status or prep time sync to Bopple?

Yes! Setting your store status (online/offline) and prep time directly in Lightspeed POS will sync automatically to Bopple. To enable this feature, see the steps below:

Bopple Back Office ➜ Store settings ➜ Integrations
Select Configure next to Lightspeed
Open Sync settings and enable Sync prep time ➜ Close

How do I set my prep time?

Checkout this guide to learn how to manage your prep time in Lightspeed!

Do happy hours or public holiday surcharges sync to Bopple?

Yes! Lightspeed's Price List feature will sync to Bopple.

How do I process a refund?

Both full and partial refunds processed in Lightspeed are transmitted to Bopple which will result in the customer being refunded. See more information here.

You can also trigger refunds directly in Bopple, see instructions here.

Does Product Availability sync to Bopple?

Lightspeed's Product Availability can be synced to Bopple by following this guide.

Once enabled, setting a count (i.e. 5 units left) or marking an item as sold out will instantly sync to Bopple. As stock is decremented in Lightspeed (either via POS orders or Bopple orders), the count on Bopple's side will update in realtime.

How is my Lightspeed menu synced to Bopple?

Bopple will sync all your menu, including categories, products and modifiers from Lightspeed.

Menu imports can occur in one of three ways:

Automatic 🔄
Daily menu import triggered each morning before opening
Manual 👤
Triggered by a Back Office user to instantly sync changes in Square (see steps here)
Error-Triggered ⚠️
If a customer order fails for a menu-related error, Bopple will automatically trigger a menu import to sync the latest changes and prevent a repeat POS menu error
Typically occurs if a product or option set is deleted in Lightspeed

See a checklist below of all fields that are synced:

Categories

Name ✅
Products in Categories ✅
Category Sorting Order ✅

Products

Name, Price & Description ✅
Images ✅
Variations ✅
Option Sets ✅
Product Sorting Order ✅
Tags ⛔️
Dietary Information ⛔️

Option Sets

Option Names & Pricing ✅
Minimum / Maximum ✅
Option Sorting Order* ⛔️

*Option sorting order can be setup in Bopple

Automatic Price Changes

Price Lists (i.e. Public Holiday or happy hour price changes) ✅
Promotions (i.e. Spend $100, get 10% off*) ⛔️

*Create and manage your Discounts in Bopple - see more information here.
Inventory

In-stock / out-of-stock ✅
Stock Amount / Count ✅

Lightspeed setup tips

Enable Order Types feature and configure your default prep time

Enable the Order Types feature so you can set your default preparation time and see the order type on the docket

Lightspeed Back Office ➜ Features
Search for Order Types
Click Order Types ➜ Enable (if not already enabled)

See more information in Lightspeed's guide; Setting up Order Types

Choose when to complete online orders

Choose your desired behaviour after readying an order in Lightspeed POS.

Lightspeed Back Office ➜ My Site ➜ Site Information
Scroll down and open Online ordering
Select a method Choose when to complete online orders
- Complete orders when marked ready
  Orders will automatically complete once they are marked as ready in the POS
- Delay the completion of orders
  After readying an order, orders will automatically complete after the selected time
- Swipe to complete
  Orders will need to be manually completed (not recommended for high volume venues)
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